Return Policy

EMBER AND ZEST RETURNS POLICY

1. Circumstances in which Returns are allowed
   1. We permit returns in the following instances:
      1. The incorrect product has been delivered to you.
      2. The product has the incorrect size or specifications.
2. When a Return needs to be initiated
   1. Returns need to be initiated within 24 hours of delivery of the product having been delivered to you.
3. The choices you have upon Returning the Product
   1. When a product is returned to us you can:
      1. Have your account credited.
4. How a Return is initiated
   1. All returns shall be initiated by means of an email sent to emberandzest@gmail.com setting out:
      1. the reason for the return.
5. Condition of the Product Returned
   1. In returning the product to us, the following shall apply. The product needs to be:
      1. Undamaged.
      2. Unused.
      3. In the original packaging.
      4. Packaged and wrapped correctly and safely by you.
6. Manner of Return
   1. We will require you to return the product to our offices at the following address: 116 Heritage Heights, Pine Haven Twp, Krugersdorp, 1739
7. What will happen once a Product is returned
   1. Once returned, and subject to a product inspection, your account with us will be credited.
8. Product Inspection
   1. Once returned, and prior to accepting such return, we will be permitted to inspect the product.
   2. Should the product in our reasonable discretion not be suited to be returned, we shall not be obliged to accept such return.